Privacy policy
RELIVE operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as the customer, with a seamless shopping experience (the “Services”). RELIVE is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise engage with the Services, or communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect and Process
When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it can no longer identify or reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:
Contact Information
Including your name, billing address, shipping address, telephone number, and email address.
Financial Information
Including credit card numbers, debit card numbers, financial account information, payment card details, transaction information, payment method, payment confirmations, and other payment-related information.
Account Information
Including your username, password, security questions, preferences, and account settings.
Transaction Information
Including the products you view, add to your cart, add to your wishlist, purchase, return, exchange, or remove, as well as your purchase history.
Communications with Us
Including any information you provide when communicating with us, such as customer support requests or disputes.
Device Information
Including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information
Including information about how you interact with, browse, and use our Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use our Services, communicate with us, or otherwise provide your personal information.
- Automatically through the Services, including through your device when you use our products or services, visit our website, and through cookies and similar technologies.
- From our service providers, including when they perform services on our behalf or implement technologies that collect or process your personal information.
- From our business partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:
Providing, Personalizing, and Improving the Services
We use your personal information to provide the Services and fulfill our contractual obligations to you, including:
- processing payments;
- fulfilling your orders;
- remembering your preferences and items of interest;
- sending account notifications;
- processing purchases, returns, exchanges, and other transactions;
- creating, maintaining, and managing your account;
- arranging shipping;
- facilitating returns and exchanges;
- enabling you to submit product reviews; and
- providing a personalized shopping experience, including product recommendations based on your purchases and activity within the Services.
This may include using your personal information to personalize and improve the Services.
Marketing and Advertising
We use your personal information for marketing and advertising purposes, including sending promotional communications via email, text message, or postal mail, and displaying advertisements for products and services within our Services or on third-party websites based on your previous purchases, items added to your cart, and other activities within the Services.
Security and Fraud Prevention
We use your personal information to:
- authenticate your account;
- provide a secure shopping and payment experience;
- detect, investigate, and prevent fraudulent, illegal, unsafe, or harmful activities;
- protect public safety and the integrity of our Services.
If you choose to create an account, you are responsible for safeguarding your login credentials. We strongly recommend that you do not share your username, password, or other login information with anyone.
Communicating with You
We use your personal information to provide customer support, respond to your inquiries, deliver effective customer service, and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws or respond to valid legal requests, including requests from law enforcement or government authorities; investigate or participate in legal proceedings, disputes, or potential litigation; and enforce or investigate potential violations of our Terms of Service or other policies.
How We Disclose Personal Information
Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy.
These circumstances may include:
- With Shopify, vendors, and other third parties that provide services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
- With business and marketing partners to provide services and marketing communications. For example, we use Shopify to deliver personalized advertisements through third-party services based on your activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to request that we do not share your personal information for personalized advertising based on your activity across different merchants and websites. You may exercise your right to opt out where applicable.
- When you request or authorize us to disclose certain information to third parties, such as to facilitate product delivery or when using social media widgets or third-party login integrations.
- With our affiliates and companies within our corporate group.
- In connection with a business transaction, such as a merger, acquisition, or bankruptcy; to comply with legal obligations (including subpoenas, search warrants, and similar legal requests); to enforce our Terms of Service or other policies; or to protect the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are powered by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.
To provide and improve the Services, the information you submit through the Services may be transferred to and shared with Shopify and third parties that may be located in countries other than your own.
In addition, to help us protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data and information collected through your interactions with our store, as well as with other merchants and Shopify itself.
To provide these advanced features, Shopify may use personal information collected through your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes.
For more information about how Shopify processes personal information, please refer to Shopify’s Privacy Policy available on Shopify’s official website.
Cookies and Similar Technologies
This website uses cookies and similar technologies to ensure the proper functioning of the Services, improve your browsing experience, analyze website traffic, and, where required by applicable law and with your consent, personalize content, communications, and marketing activities.
Cookies are small text files stored on your device while browsing. They allow the website to recognize your device, remember certain preferences, and collect statistical information about website usage.
The website may use the following categories of cookies:
Strictly Necessary Cookies
These cookies are essential for the proper functioning of the website and the Services requested by the user. They cannot be disabled.
Preference Cookies
These cookies are used to remember your preferences and improve your browsing experience.
Analytics Cookies
These cookies collect anonymous or aggregated statistical information about how visitors use the website, allowing us to improve its performance.
Marketing Cookies
Subject to your consent where required by law, these cookies are used to display personalized advertising content and marketing communications, including through third-party services.
When you first visit the website, you will be presented with a cookie banner that allows you to accept, reject, or customize the use of non-essential cookies.
Your cookie preferences can be modified at any time through the “Cookie Preferences” feature available on the website.
You may also manage, restrict, or disable cookies directly through your browser settings. Please note that disabling certain cookies may affect the proper functioning of some website features.
To operate the online store, this website uses the Shopify platform, which may install technical cookies and other technologies necessary for the proper functioning of the online store.
Certain analytics or marketing cookies will only be installed after obtaining your consent where required by applicable law.
For more information about the cookies used by Shopify, please refer to Shopify’s official documentation.
Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy, security, and other applicable policies and terms.
We do not guarantee and are not responsible for the privacy practices, security, accuracy, reliability, or content of such third-party websites.
Information you choose to share in public or semi-public areas, including on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to its use by us or by third parties.
The inclusion of such links does not imply our endorsement of those platforms or their owners or operators, except where expressly stated within the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children who are under the age of majority in their jurisdiction.
If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request its deletion.
As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.
Security and Data Retention
Please be aware that no security measure is completely secure or impenetrable, and we cannot guarantee absolute security.
Additionally, information transmitted to us may not always be secure during transmission. We recommend using secure methods whenever sending confidential or sensitive information.
We retain personal information for as long as necessary depending on several factors, including whether the information is needed to:
- maintain your account;
- provide the Services;
- comply with legal obligations;
- resolve disputes; or
- enforce our agreements and policies.
Your Rights and Choices
Depending on where you live, you may have one or more of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. We may decline your request where permitted by applicable law.
Right of Access
You may have the right to request access to the personal information we hold about you.
Right to Deletion
You may have the right to request that we delete your personal information.
Right to Correction
You may have the right to request correction of inaccurate or incomplete personal information we hold about you.
Right to Data Portability
You may have the right to receive a copy of your personal information and request that we transfer it to another organization, where technically feasible and subject to applicable legal exceptions.
Communication Preferences
We may send you promotional emails. You can opt out at any time by using the unsubscribe link included in our emails.
Even if you opt out of marketing communications, we may still send you non-promotional emails relating to your account or orders.
If you reside in the United Kingdom or the European Economic Area (EEA), and subject to applicable local laws, you may also have the following rights:
Right to Object and Restrict Processing
You may have the right to object to or request the restriction of our processing of your personal information for certain purposes.
Right to Withdraw Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
Withdrawal of consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.
You may exercise any of these rights where indicated within the Services or by contacting us using the contact information provided below.
For additional information, please refer to Shopify’s Privacy Policy.
You will not be discriminated against for exercising any of these rights.
Before processing your request, we may need to verify your identity, as permitted by applicable law.
Where permitted by law, you may authorize an agent to submit requests on your behalf. Before accepting such requests, we may require proof of authorization and may ask you to verify your identity directly.
We will respond to your request within the timeframes required by applicable law.
Complaints
If you have any complaints regarding how we process your personal information, please contact us using the contact details provided below.
Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact information below, or to lodge a complaint with your local data protection authority.
If you reside within the European Economic Area (EEA), you can find a list of the competent supervisory authorities on the official website of your national Data Protection Authority.
International Data Transfers
Please note that we may transfer, store, and process your personal information outside the country in which you reside.
Where your personal information is transferred outside the European Economic Area (EEA) or the United Kingdom, we rely on appropriate safeguards, including the European Commission’s Standard Contractual Clauses (SCCs) or equivalent transfer mechanisms approved by the relevant UK authorities, unless the transfer is made to a country that has been recognized as providing an adequate level of data protection under applicable law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we make changes, we will post the updated Privacy Policy on this website, revise the “Last Updated” date, and provide any notices required under applicable law.
Contact Us
If you have any questions about our privacy practices, this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, you may contact us at:
Email: carerelivewear@gmail.com
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